1. About Trusto
Trusto is an online platform designed to connect homeowners and residents with independent service professionals such as plumbers, electricians, cleaners, and other home service providers.
Trusto facilitates service connections but does not directly perform the services offered by independent providers.
2. Eligibility
To use the Trusto platform, you must:
- Be at least 18 years old
- Provide accurate and complete information when creating an account
- Use the platform only for lawful purposes
By using our services, you represent that you meet these eligibility requirements.
3. User Accounts
To access certain features of Trusto, you may need to create an account.
You agree to:
- Provide accurate and current information
- Maintain the confidentiality of your login credentials
- Be responsible for all activities under your account
Trusto reserves the right to suspend or terminate accounts that provide false information or violate these Terms.
4. Services and Platform Use
Trusto provides a platform that allows users to:
- Search for home service providers
- Request services
- Connect with professionals in their area
Service providers listed on the platform operate as independent contractors, not employees or agents of Trusto.
Trusto does not guarantee the quality, safety, legality, or reliability of services provided by third-party professionals.s.
5. User Responsibilities
When using Trusto, you agree that you will not:
- Provide misleading or fraudulent information
- Use the platform for illegal activities
- Harass or abuse other users or service providers
- Attempt to disrupt or damage the functionality of the website
Trusto reserves the right to restrict or terminate access to users who violate these rules.re.
6. Payments and Transactions
In some cases, Trusto may facilitate payments between users and service providers.
Users agree that:
- All payment information provided must be accurate
- Fees for services are agreed upon between the user and the service provider
- Trusto may charge service or platform fees where applicable
Trusto is not responsible for disputes regarding pricing, service quality, or payment arrangements between users and service providers.
7. Cancellation and Service Issues
Users and service providers are responsible for communicating directly regarding:
- Appointment scheduling
- Service cancellations
- Refund requests
Trusto may assist with dispute resolution but does not guarantee outcomes.
8. Intellectual Property
All content on the Trusto website, including:
- Logos
- Branding
- Text
- Graphics
- Software
- Website design
is the property of Trusto or its licensors and is protected by intellectual property laws.
You may not copy, reproduce, distribute, or modify any content without written permission from Trusto.
9. Limitation of Liability
To the fullest extent permitted by law, Trusto shall not be liable for:
- Any damages arising from services performed by third-party providers
- Losses resulting from service delays or cancellations
- Indirect, incidental, or consequential damages related to the use of the platform
Users engage with service providers at their own discretion and risk.
10. Indemnification
You agree to indemnify and hold Trusto harmless from any claims, damages, or liabilities arising from:
- Disputes between you and service providers
- Your use of the platform
- Violations of these Terms
11. Third-Party Links and Services
Trusto may contain links to third-party websites or services. These links are provided for convenience, and Trusto does not control or endorse the content or policies of those websites.
Users access third-party services at their own risk.
12. Account Suspension or Termination
Trusto reserves the right to suspend or terminate user accounts if:
- These Terms are violated
- Fraudulent or illegal activity is suspected
- The platform is misused
Users may also choose to deactivate their account at any time.
13. Changes to These Terms
Trusto may update these Terms and Conditions from time to time.
When updates occur, we will revise the Effective Date at the top of this page. Continued use of the platform after updates constitutes acceptance of the revised Terms.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Trusto operates, without regard to conflict of law principles.
15. Contact Information
If you have questions about these Terms and Conditions, please contact us:
Trusto
Website: https://trustopro.com
Email: support@trustopro.com